What happens if a technician is running late?

If a technician from Emerald Heating & Cooling is running late, the company emphasizes communication with the customer. Clients are informed of any potential delays in arrival times through phone communication. This proactive approach aims to assure clients of their importance and maintain quality service[0]. Furthermore, Emerald strives to quickly address any concerns that arise from scheduling issues, as demonstrated by their quick resolution efforts in past customer experiences[1]. Daniel B. shared that despite a misunderstanding regarding arrival time, the team resolved the issue promptly, reinforcing their commitment to customer satisfaction.